Terms of service

These general terms and conditions (hereinafter referred to as "GTC") of Pura Vida Development s.r.o., with its registered office at Čestlická
736/6, Strašnice, 100 00 Prague 10, ID No.: 08868328, registered in the
Commercial Register maintained by the Municipal Court in Prague, file
number C 326713, (hereinafter referred to as "Pura Vida Development")
govern the terms and conditions of contractual relationships between Pura
Vida Development and its contractual partners (customers) in the sale of
goods in the company's online store at www.axibiome.com (hereinafter
referred to as the "online store").
The contractual partner of Pura Vida Development to whom these GTC apply is either a consumer or an entrepreneur (hereinafter referred to as the "customer").
A consumer is any natural person who enters into a contract with Pura Vida Development outside the scope of their business activities or outside the scope of their independent professional activities (hereinafter referred to as the "consumer").
An entrepreneur is any natural person or legal entity who enters into a contract with Pura Vida Development or acts towards the company within the scope of their business activities (hereinafter referred to as the "entrepreneur"). A customer who states their ID number or VAT number in the order is automatically considered an entrepreneur within the meaning of the above.
Goods are understood to mean dietary supplements, postbiotics, nutraceuticals, or other products offered at www.axibiome.com (hereinafter referred to as "goods")

INFORMATION FOR CONSUMERS AND OTHER CUSTOMERS BEFORE CONCLUDING A CONTRACT
The following information is intended in its entirety for consumers. For customers who are
entrepreneurs, the information provided in the following paragraphs of point 7. letters a) to i)
applies.
Information for consumers and other customers:

a)The designation of goods offered in the online store and a description of their main characteristics
are available by clicking on the relevant goods.

b) The prices of goods offered in the online store are listed including VAT and all statutory fees, but
do not include shipping costs.

c) The contractually agreed price is the valid price at the time the customer places the order.

d) The customer has the option to pay for goods ordered in the online store in the following ways
(payment methods):
- by credit card;
- by bank transfer;
- cash on delivery

e) Payment by the customer for goods ordered in the online store must be made before the goods are shipped to the customer, or before they are handed over to the customer in the case of cash on delivery.

f) Pura Vida Development remains the owner of the goods until they are paid for by the customer, with ownership of the goods only passing to the customer upon payment of the price of the goods and their acceptance by the customer (retention of title).

g) The customer pays the shipping costs incurred based on the type of shipping, carrier, and payment method chosen by the customer.

h) The customer's warranty claims and the conditions for their validity are described in more detail in
these GTC (Rights arising from defective performance and warranty).

i) By sending an order in the online store, the customer makes a binding offer to Pura Vida Development to conclude a purchase contract.

j) Unless otherwise stated in these GTC, the consumer has the right to withdraw from a contract
concluded through the online store without giving a reason within 14 days of the date of receipt of the ordered goods by the customer. Written withdrawal from the contract shall be delivered to the registered office of Pura Vida Development.

k) The consumer is not entitled to withdraw from contracts whose subject matter was the delivery of
goods:
- whose price depends on fluctuations in financial markets independent of the will of Pura Vida
Development, which may occur during the fourteen-day period for withdrawal from the contract;
- which were modified at the consumer's request (custom-made or customized goods);
- which, after delivery, has been irrevocably combined with other goods.
- which was not in stock and was ordered exclusively for the needs of a specific customer

l) In the event of withdrawal from the contract, the consumer is obliged to return the goods delivered
under this contract to Pura Vida Development within 14 days of withdrawal from the contract. The associated costs shall be borne by the consumer.

m) In the event of withdrawal from a contract for the delivery of goods which, due to their nature (quantity, size, etc.), cannot be returned by regular mail, such goods shall be transported exclusively by a carrier provided by Pura Vida Development. The associated costs shall be borne by the consumer.

n) The consumer is obliged to send the goods back or return them complete, i.e. including all accessories supplied, all documentation, clean, undamaged and, if possible, including the original packaging, in the condition and value in which they were received.

o) If the goods are returned by the consumer in accordance with these GTC, Pura Vida Development is obliged to refund the consumer the price paid for the goods.

p) The consumer has the right to out-of-court settlement of any consumer dispute that may arise in
connection with the purchase of goods in the Pura Vida Development online store. The entity responsible for out-of-court settlement of consumer disputes is the Czech Trade Inspection Authority (www.coi.cz).

CUSTOMER REGISTRATION
Goods may be delivered to the customer either on the basis of one-time information necessary to complete the order, conclude a purchase contract with Pura Vida Development, and subsequently deliver the goods to the customer, or through a permanent user account that the customer registers with Pura Vida Development via the online store.
To place a one-time order and/or register a permanent user account, the customer's email address and telephone number are required; for natural persons, the first name, last name, date of birth, and permanent address are required; for legal entities and entrepreneurs, the ID number, VAT number, and registered office address are required.
When creating a permanent user account, the customer will receive an active link via email to the email address they provided, through which the customer will confirm the registration of their user account.
The customer will use a password of their choice to access their permanent user account.
The following personal data protection conditions apply to all personal data provided by the customer to Pura Vida Development in connection with ordering goods and/or creating a permanent user account.

ORDERING GOODS BY THE CUSTOMER – CONCLUSION OF THE PURCHASE AGREEMENT
The customer selects goods by clicking on the "Add to cart" button. Before confirming the order, they have the opportunity to check and modify all the details. By sending an order for goods via the online store, the customer makes a binding offer to Pura Vida Development to conclude a purchase contract for the delivery of the goods specified in the order.
The order is considered binding only if it contains all the information marked as mandatory in the Pura Vida Development order form and the customer has read these GTC and confirmed this by checking the box next to the statement in the order form "Yes, I have read and agree to the General Terms and Conditions and Privacy Policy of Pura Vida Development."
After sending the order via the online store, the customer will receive an automatic confirmation of delivery of the order to Pura Vida Development at the email address provided in the order. This confirmation is not an acceptance of the order by Pura Vida Development, but merely a declaration of its delivery. Pura Vida Development reserves the right not to accept an order in the event of an obvious error in the price, description, or availability of the goods for the average consumer.
The purchase contract between the customer and Pura Vida Development is only concluded upon delivery of the order confirmation by Pura Vida Development to the customer's email address provided in the order.
By entering into the purchase agreement, Pura Vida Development undertakes to deliver the ordered goods to the customer and enable them to acquire ownership of the goods, and the customer undertakes to pay Pura Vida Development the price of the goods and take delivery of the goods.
These GTC are an integral part of the purchase agreement concluded between the customer and Pura Vida Development.

PURCHASE PRICE OF GOODS – PAYMENT TERMS
All prices of goods listed in the online store are in Czech crowns (CZK), including VAT. By sending an order for goods, the customer accepts the purchase price of the goods as specified.
The purchase price of the ordered goods can be paid by the customer by bank transfer (within 72 hours of order confirmation), online by credit card via GoPay (within 24 hours), cash on delivery upon receipt of the goods, Apple Pay, or Google Pay, if the relevant payment method is available for the current order.
Pura Vida Development may send the invoice – tax document to the customer only electronically to their email address specified in the order or in the customer's user account.
In the event of a delay in payment of the purchase price of the goods, the customer is obliged to pay Pura Vida Development a contractual penalty of 0.05% of the amount due for each day of delay in payment. Any related claim by Pura Vida Development and compensation for damages remains unaffected and may be claimed by the company in full.

RETENTION OF TITLE
Pura Vida Development retains ownership of the goods until full payment has been made by the
customer. Ownership rights transfer to the customer only at the moment the purchase price is paid in full and the goods are received by the customer (retention of title).

DELIVERY OF ORDERED GOODS
oods ordered by the consumer are considered delivered once Pura Vida Development (or a contracted carrier) enables the customer to take possession of the goods at the delivery address specified in the order and duly informs the customer thereof.
Goods are delivered via Zásilkovna, either to a pick-up point or to the address provided in the order.
For consumers, the risk of damage or accidental deterioration of the goods passes to the customer upon receipt of the goods, i.e., upon delivery to the address specified in the order and the customer being given the opportunity to take possession of the goods.
Goods ordered by a business customer are deemed delivered at the moment Pura Vida Development hands the goods over to the first carrier for transport to the customer and enables the customer to exercise rights arising from the transport contract against the carrier.
For business customers, the risk of damage or accidental deterioration passes to the customer upon receipt of the goods by the customer or by an authorised person. In the case of a sale followed by shipment, the risk of accidental destruction or deterioration passes to the business customer when the goods are handed over to the first carrier, even before delivery.
If the customer orders shipping, Pura Vida Development arranges transport via Zásilkovna, postal, or courier services — but only those listed and available on www.axibiome.com. For pick-up or delivery of prepaid orders, Pura Vida Development or the contracted carrier may require the customer to present an identification document for verification of the recipient. Delivery times vary individually.
Pura Vida Development delivers goods within the territory of the Czech Republic and the European Union.
Shipping fees follow the current price list published on www.axibiome.com. Shipping is free for orders exceeding the amount specified on the website.
The customer is obliged to check the integrity of the shipment’s packaging upon receipt and immediately report any damage to the carrier and to Pura Vida Development.

LIABILITY FOR DEFECTS IN GOODS
Unless otherwise specified below, the provisions of the relevant legal regulations, in particular Act No. 89/2012 Coll., the Civil Code, as amended (NOZ), and its provisions § 2099 to § 2112 and § 2165 – 2174 NOZ), shall apply to the procedure for exercising rights arising from defective performance.
The customer is obliged to inspect the goods upon receipt and verify their properties and quantity (in particular, that the package contains everything it should contain). Pura Vida Development's liability does not apply to defects that the customer should have noticed with the exercise of normal care and attention upon conclusion of the purchase contract or upon receipt of the goods by the customer. If the customer fails to report a defect without undue delay after they could have discovered it with sufficient care (no later than seven (7) working days from the date of receipt of the goods), they shall not be entitled to claim for defective performance. The customer may file a complaint by email at info@axibiome.com, provided that the complaint includes a description of the defects, photographic documentation of the goods upon unpacking, the desired method of handling the complaint, and the customer's contact details.
The warranty period for the goods corresponds to the minimum shelf life or use-by date stated on the packaging by the manufacturer.
The warranty does not cover defects caused by improper use, storage, or mechanical damage.
If the customer exercises their rights arising from defects by sending the goods (i.e., not in person), the shipment must contain, in addition to the goods being claimed and a (copy of) proof of purchase from Pura Vida Development, a description of the defects, the desired method of handling the complaint, the customer's contact details, and photographic documentation of the goods upon unpacking the shipment.
The customer has the right to exchange the goods if the Seal protection is missing or otherwise damaged, or if the jar or doypack (bag with refills) is visibly damaged (broken glass on the jar or torn doypack). In such a case, the customer must always send a photo of the damage.
The complaint will be decided by an authorized employee of Pura Vida Development without delay. The time required for expert assessment of the defect is not included in this period. Complaints, including the removal of defects, must be dealt with without undue delay, no later than 30 days from the date of the complaint, unless the parties agree otherwise. The customer will be notified of the resolution of the complaint in the same manner in which the complaint was filed.
If, after the complaint has been settled, the customer does not take delivery of the goods within 30 days of the date on which they were informed of the settlement, they are obliged to pay Pura Vida Development a storage fee of CZK 50 plus VAT at the statutory rate for each day of delay in taking delivery of the settled complaint.
The customer is entitled to reimbursement of reasonable costs incurred in connection with the filing of a justified complaint. Reasonable costs are costs associated with sending the claimed goods via PPL CZ s.r.o. as a "regular parcel" or other comparable service. These costs do not include travel by car to file a complaint, express transport, etc.

WITHDRAWAL FROM THE PURCHASE AGREEMENT
The consumer is entitled to withdraw from the concluded purchase agreement only under the conditions specified above in point 6(j) of these GTC and for the reasons specified by law described in Act No. 89/2012 Coll., the Civil Code, as amended. This right cannot be exercised in the cases specified in Section 1837 of the Civil Code, in particular for goods that have been unpacked after delivery and cannot be returned for hygienic reasons (e.g., opened packages of dietary supplements). A sample form for withdrawal from the contract is attached as Appendix 1 to these General Terms and Conditions.
The entrepreneur is entitled to withdraw from the concluded purchase contract only for reasons defined by law as described in Act No. 89/2012 Coll., the Civil Code, as amended.
Pura Vida Development is entitled to withdraw from the concluded purchase contract due to the customer's order being sold out or due to the unavailability of such goods from Pura Vida Development's suppliers.
Withdrawal from the purchase contract must be in writing, stating the reason, and is effective on the day following the day of delivery of the withdrawal to the other party. The customer must inform the seller of the withdrawal by e-mail at info@axibiome.com or in writing to the address of the registered office of Pura Vida Development.
In the event of withdrawal from the contract by the customer, Pura Vida Development will refund the amount paid to the customer within 14 days of receiving the returned goods, by transfer to the customer's account.
The goods must be returned in their original, undamaged packaging if this is necessary to preserve the value of the goods. The costs of return shall be borne by the customer.

CONSUMER'S RIGHT TO RETURN GOODS
The consumer has the right to return goods delivered to them on the basis of an order placed via the online store, without giving any reason, within 14 days of the date of receipt of the ordered goods by the customer. Only unused and undamaged goods in their complete and original packaging with proof of purchase or delivery note may be returned in this way.

SUBSCRIPTION
Pura Vida Development also offers selected products in the form of a time-limited subscription for a period of 3 or 6 months.
The subscription is binding for the entire agreed period, i.e. 3 or 6 months, and cannot be terminated prematurely.
The customer pays the full amount for the entire subscription period in advance when ordering. After payment, the subscription is considered active.
Pura Vida Development sends the customer the relevant product once a month for the duration of the subscription, always to the address provided when ordering.
The subscription is not automatically renewed after the agreed period has expired. After the end of the subscription period, the customer can create a new subscription according to the current offer at www.axibiome.com.
If the customer fails to make payment on time, they are not entitled to activation of the subscription or delivery of products.
The same rights and obligations apply to goods delivered under a subscription as to standard purchases, particularly in the area of complaints and warranties.

TERMS AND CONDITIONS FOR THE PROTECTION OF CUSTOMERS' PERSONAL DATA
Pura Vida Development processes customers' personal data exclusively on the basis of their express consent for the following purposes:

a) Concluding a purchase contract with the customer in connection with their order of goods – for this purpose, the customer's email address and telephone number are used, as well as their first name, last name, date of birth, and permanent address in the case of natural persons, and their ID number, VAT number, and registered office address in the case of legal entities and entrepreneurs.

b) Setting up and maintaining a customer account – for this purpose, the customer's email address and telephone number are used; for natural persons, their first name, surname, date of birth, delivery and billing address; for legal entities and entrepreneurs, their ID number, VAT number, and registered office address. By registering a customer account, personal data is stored in the customer database of Pura Vida Development.

c) Performance of the purchase contract concluded between the customer and Pura Vida Development, including the handling of any complaints about goods – for this purpose, the first and last name, delivery and billing address, email address, telephone number, company ID number, VAT number, and, where applicable, payment details are used. Personal data is processed by Pura Vida Development after the customer enters it into an online order. Personal data is processed for the purpose of proper performance of the contract and related contact with the customer.

d) Sending commercial communications – for this purpose, the customer's email address and name, or address of residence or registered office (for paper commercial communications). After creating a customer account, registered customers are sent commercial communications from Pura Vida Development. If the customer is not interested in receiving these communications, they can unsubscribe by sending an email to info@axibiome.com.

e) Cooperation with public authorities – for this purpose, the first and last name, delivery and billing address, email address, telephone number, company ID number, VAT number, and, where applicable, payment details are used.

f) Bookkeeping – for this purpose, billing information (first and last name, billing address, company ID number, and VAT number) is used.

g) Collection of outstanding receivables from customers – for this purpose, the first and last name, delivery and billing address, email address, telephone number, company ID number, and VAT number are used. Pura Vida Development processes buyers' personal data in accordance with Regulation (EU) 2016/679 (GDPR). Customers have the right to access, correct, delete, and transfer their data. Details are provided in a separate document, the Privacy Policy, available at www.axibiome.com.

FINAL PROVISIONS
The contractual and pre-contractual relationships concluded with Pura Vida Development are governed exclusively by Czech law, in particular Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). The purchase agreement and these Terms and Conditions are concluded in the Czech language.
Any disputes arising between the customer and Pura Vida Development shall be resolved primarily through an amicable settlement. If an amicable solution is not possible, the dispute shall be resolved by the general court competent according to the registered seat of Pura Vida Development. Any disputes with consumers shall be resolved by the court competent according to the consumer’s place of residence.
The Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: www.coi.cz, is the competent authority for out-of-court resolution of consumer disputes arising from purchase agreements concluded with consumers. Consumers may also use the online dispute resolution platform established by the European Commission at: http://ec.europa.eu/consumers/odr/ for disputes arising from agreements concluded online.
Consumer complaints are handled by Pura Vida Development at: info@axibiome.com.
The customer acknowledges and agrees that Pura Vida Development uses analytical and marketing tools, and that cookies are displayed via the cookie banner on the website www.axibiome.com.
By ticking the box next to the statement "Yes, I have read and agree with the Terms and Conditions and the Privacy Policy of Pura Vida Development s.r.o.", the customer confirms that they have familiarised themselves with these Terms and Conditions, including the consumer information provided in Section 6 of these Terms and Conditions, and expressly agrees with them in the wording valid and effective at the moment of such confirmation.
These Terms and Conditions may be amended at any time. The new version becomes effective on the date of its publication on www.axibiome.com.

CONTACT INFORMATION
Pura Vida Development s.r.o.,
Registered office: Čestlická 736/6, Strašnice, 100 00 Prague 10,
Commercial Register of the Municipal Court in Prague, file number C 326713
Company ID: 08868328
VAT ID: CZ08868328
Website:www.axibiome.com
Email: info@axibiome.com
These general terms and conditions were published on 12.12.2025 and became effective on the same day.
Appendix No. 1 Sample withdrawal form